Frequently Asked Questions
Have a question you don't see listed below? Feel free to reach out via the contact section, we're here to help!
Q: What is Verb surf?
A: Verb Surf is an online store that offers high-quality surf apparel and accessories for men and women. We're dedicated to providing customers with stylish and functional clothing that's perfect for the beach, the waves, and everyday wear.
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A: Ordering from Verb Surf is easy! Simply browse our products and add the items you want to your shopping cart. Then, proceed to checkout and enter your shipping and payment information. Once your order is complete, we'll send you a confirmation email.
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Q: How do I place an order?
Q: How much does shipping cost?
A: Shipping costs vary depending on your location and the shipping method you choose. We offer free shipping on all orders over $50 within the continental United States. For more information, please see our Shipping Policy.
Yes, we want you to be completely satisfied with your purchase. We accept returns and exchanges within 30 days of purchase for defective items. However, please note that we do not offer refunds for buyer's remorse as each product is small batch and made, embroidered to eliminate unneeded waste.
If you receive a defective item or need to request an exchange, please contact our customer service team at verbpartners@gmail.com. We will gladly assist you with the return or exchange process. For more detailed information, please refer to our Returns and Exchanges Policy.
We strive to provide exceptional quality products and ensure that any defects are promptly addressed. Your satisfaction is our top priority.
Q: Can I return or exchange items?
Q: How can I contact customer service?
A: You can contact our customer service team by email at verbpartners@verbsurf.com. We're available Monday to Friday, from 9:00 am to 5:00 pm EST. We'll do our best to respond to your inquiries as quickly as possible.
A: We accept most major credit cards, including Visa, Mastercard, American Express, and Discover. We also accept payment via PayPal and Apple Pay.
Q: What payment methods do you accept?
Q: What if an item is out of stock?
A: If an item is out of stock, you can sign up to receive a notification when it's back in stock. Simply click the "Notify Me" button on the product page and enter your email address. We'll send you an email as soon as the item is available again.
